Preventable Danger
Saturday June 06th 2009, 6:49 am
Filed under: Advice & Tips

What is it called when you send a customer out the door with their “new” Technium single speed conversion that not only has the freewheel threaded on the fixed side of the flip flop hub, but also has 10×1 axle nuts on it’s 3/8×26 axle? Hmmmm.

Bad mechanics, a liability, and most likely a disaster waiting to happen. Not too safe a combination, especially when the brake housing is old and cracked as well.

I think I can safely say that a bike described as such would never leave my shop.

The other day a dude came in with his bike, insisting he needed new tubes and tires—on an old Nishiki—which he did, but more importantly he desparately needed new brake cables. His had only a couple strands left remaining, not to mention the pads were about an inch below his rim. Just wanting to ride fresh rubber, he adamantly refused and denied any further work. Were it my shop, I probably would have refused to work on it, but given the situation, all I could do was strongly advise he not ride the bike at all. And I explained this thoroughly on his work ticket and receipt.

People who know little about the mechanisms of a bicycle depend on us to not only make their bike fun and rideable, but also to make their bike safe when it isn’t. I think this must be some basic tenet of what a bike shop is; whether that shop be solely sales, boutique, repair, co-op, or whatever. We are responsible for, at the least, informing our customers of basic safety issues with their bike.


2 Comments so far
Leave a comment

unfortunately there are so many so-called mechanics out there that not only do NOT pay attention to this sort of detail, but also don’t give a damn. education regarding such cases is also a needed attribute when dealing with this sort of shit

Comment by jimmy 06.06.09 @ 10:41 am

Ugh.

When I’m telling something to someone and they’re NOT GETTING IT, I sometimes have to back off and come up with a new communications plan. Some people just don’t learn by listening. So also try to SHOW them the problem (the frayed strands), then have them FEEL the problem, by disengaging the brake and having them ride it a short distance, telling them that soon that will be them. If they still don’t get it, they won’t be in the gene pool for long.

Comment by Dave Morse 06.06.09 @ 5:14 pm



Leave a comment
Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

(required)

(required)